The Development of an Information and Knowledge Portal at Borden Ladner Gervais LLP - A Practitioners Story and Case Study

Abstract

This paper describes the process that was followed in developing a corporate portal for a national law firm. The system development involved taking an intranet that had been developed for a regional office and modifying it to suit the needs of the national (five office) firm. In this paper, we used our experiences to describe the differences between the traditional cooperative approaches to system development and to show how Participatory Design can help make deployments such as this more effective.