Intertwining Training and Participatory Design for the Development of Groupware Applications

Abstract

Combining participatory design of groupware systems and organizational changes with training for a modeling method and groupware applications' usage is supposed to support the introduction of socio-technical systems in work organizations. In this paper we present our experience with the training of the employees of three companies which had started using groupware or planned to do so. From our experience in a number of designing and training sessions we have derived elements of an improved training method.