The patient as service co-creator

Abstract

This paper reports on insights from designing support for patients as participants in their own treatment and care. Informed by the notion of service, the paper illustrates how the new design reconfigures the role of patients to stage a more participatory and co-created practice of care. By conceptualizing the patient as service co-creator, the paper then explores the consequences and opportunities of this reconfigured role.

Full text at ACM