Participatory IT-support

Authors

  • Anne Marie Kanstrup
  • Pernille Bertelsen

Abstract

Beyond the initial phases of systems design Participatory Design has potentiality to include operation and maintenance of IT systems in organizations. The paper presents this argument through reports from case studies of local IT-support, here coined 'participatory IT-support'. The paper presents characteristics of participatory IT-support and suggests a method for identifying qualified candidates for the support position in organizations.

Full text at ACM

Published

2006-01-01

Issue

PDC 2006 Conference Proceedings - volume 1

Section

Whose knowledge counts