Co-design in action: solving a Namibian unemployment challenge with service design approach and stakeholders

Abstract

This workshop aims to address service prototyping as a way to deal with public service development challenges, in this case a Namibian design challenge of unemployment. The main idea of a service prototype is to concretize ideas and communicate quickly and inexpensively a service proposition for different stakeholders. At its best a service prototype is at the same time a tool for learning, communication and change management.

This workshop allows participants to engage themselves in service prototyping, making use of the SINCO service prototyping approach. Participants can learn by doing how service prototyping takes form and suits to solving local challenges which are by nature networked and touch many different stakeholders. The main goal of the workshop is to ideate and concretize diverse possible service solutions to the unemployment challenge in a team.

Full text at ACM